Technical Support & Maintenance

Once your website is up and running and your digital marketing campaign is underway, you want to make sure that everything else runs smoothly. Piranha can continue to help you and your website with our dedicated technical support and maintenance services. These keep our clients websites fully functional and working at optimal levels.

Technical Support

We can help you get the most out of your website with our technical support services. This can range from email management and setup through to content management system training and problem solving for specific issues.

You can access our customer and technical support services via email or telephone when needed. We can also provide live support by remote access.

Scheduled Maintenance

The internet is an ever changing environment which your website needs to be able to evolve with. Our maintenance services have been developed to address such issues as browser updgrades, compatability, site security, certification and other external influences.

Our maintenance services will also address issues such as broken forms, captcha upgrades, damaged files and data. In addition to physical maintenance, we also manage your hosting and upgrade servers to ensure minimal downtime.

Disaster Management

Despite best efforts, the services you use can be physically damaged or corrupted, or you may suffer loss of data assets. When this happens, you want to be able to get back up and running as quickly as possible.

We can help you with this through regular system backups and by finding alternatives, should the services you use be rendered unusable for a period of time. Our services aim to cut your downtime to a minimum, helping you get your site back up and running. This makes life easier for your customers, helps you maintain productivity and ensures that your SEO campaign is not damaged by long periods of down time.